FAQs and Troubleshooting#
I am having trouble connecting to DataQuery using the API#
For the most common issues, such as incorrect credentials, invalid certificates etc, the package will raise an exception with a helpful error message.
If you find that the package raises an
HTTPConnection/HTTPSConnectionPool error, please check your
proxy settings. In scenarios where an error is raised while running
check_connection() (or another download), the error is raised with
context to the OAuth token request (to
“https://authe.jpmchase.com/as/token.oauth2”).
You would most likely need to pass your proxy settings to the
JPMaQSDownload object, as shown in the Connecting via a proxy
server section. If you are accessing
DataQuery from an institutional/enterprise network, please contact your
IT department to ensure that you have the correct proxy settings.
For organizations using ZScaler - you may have to manually add the
ZScaler certificates to the certifi certificate store (typically
called cacert.pem). You can find the location of the certifi
certificate store by running the following in your Python environment:
import certifi
print(certifi.where())
Here’s a link to ZScaler’s official documentation and FAQs on how to add certificates to application specific trust stores.
A function is not working as expected#
Please check the documentation for the function on our documentation
website, and ensure you are using the
latest version of the package. If you are still having issues, please
raise an
issue
on our GitHub repository. Please include a minimal reproducible example,
and the output of pip freeze in your issue.
I have a feature request#
Please raise an issue, and title it “Feature Request: [your feature request]”.
Contributing or creating a pull request#
Currently, we do not allow a pull request to be created by users outside of the Macrosynergy team. If you’d like to contribute, please create a fork of the repository, and create a pull request from your fork.